Services

DB Results’ service delivery model consists of three primary offerings that have been structured to address the three key industry sectors with which it works: utilities; financial services and insurance; and government.

Revenue management and billing (All industry sectors)

Billing, customer care and revenue management are at the heart of any customer-focused company. DB Results works with its clients to maximise revenue assurance and revenue opportunity, minimise revenue leakage and effectively move toward revenue optimisation.

DB Results provides all aspects of the billing, customer care and revenue management lifecycle, from initial definition, system review and system selection through to system implementation and ongoing support.

Consultants work with the leading systems such as Oracle Customer Care and Billing (CC&B), Gentrack (Velocity), SAP (Billing and Customer Management) for utilities clients, Oracle Revenue Management and Billing (RMB) for those in the insurance and financial services sector, and Oracle Enterprise Taxation Management (ETM) for government.

Smart grid and smart metering (Utilities)

DB Results draws on its deep experience and expertise in the utilities sector to deliver smart grid infrastructure and smart metering functionality. Consultants from DB Results assist in the strategy, planning and implementation of smart grid and smart metering projects, helping clients to deliver the most successful outcomes.

Customer Integration Partner (CIP). (All industry sectors)

Technological advancement has dramatically changed the way that customers and clients interact with businesses and service providers – it has changed their expectations as well.

Delivering to these expanded service expectations relies more and more on successfully implementing significant projects or programs of work.  Managing large projects and programs of work naturally involves managing complexity.
In the past the solution to managing the risk and reducing the complexity was to appoint a primary Systems Integrator (SI).  It was believed that a SI would be an instant panacea to all the project ills, without taking into account all of the other aspects of the project that are required to ensure a successful outcome and deliver the business value.

DB Results has developed a comprehensive solution to the challenges faced when embarking on large scale and or complex initiatives.  The solution is our Customer Integration Partner (CIP) approach.

• Challenges addressed by CIP include:
• Allowing technology to be a business enabler
• Successful procurement and management of technology and capabilities
• Effective conduct and control of projects using DB Precise©
• Achieving financial transparency and administrative excellence
• Effective and efficient project/program delivery using an outcome based focus
• Policy alignment to accepted world’s best practice
• Proven risk management and mitigation strategies based on PRINCEII
• Independent Software Vendor and SI control alleviating delivery gaps

The DB Results Customer Integration Partner engagement is a specific consulting arrangement for any commercial organisation, government department, agency or statutory authority that allows DB Results to intercede on the client’s behalf in matters concerning the conduct and implementation of significant work programmes.

DB Results has achieved outstanding success using the CIP model for clients such as Jemena, Powercor, and Barwon Water.  These clients have successfully implemented multi-million dollar, multi-year phased programmes of work with critical consumer, citizen and governmental requirements.
As each of these clients vary in their explicit needs, resources and timeline, the shape of the CIP is customised based on discussions during the initial inception phases of the engagement.

The DB Results CIP Model is a proven, dependable, cost effective and results based approach to reducing risks of large and or complex project and programme of works implementation.

Procurement Reform Specialists (Government sector)  

The Victorian State Government has an agenda to modernise procurement practices across all Departments, to strengthen procurement governance and planning, and to achieve improved value for money outcomes. DB Results consultants have assisted in the development and refinement of the new policy framework that will underpin the reform, which includes relevant tools and templates to assist departments.  This new policy framework will be mandatory for all Departments, but provides flexibility for its application based on the procurement profile of the organisation and current capability.

With this knowledge and learning’s from the development of the policies plus the ongoing involvement with implementation, DB Results is ideally positioned to assist Departments determine the most appropriate and effective application of the policies across their organisation to allow transition and drive improved procurement outcomes. 

Strategic planning and architecture (All industry sectors)

DB Results is a strong proponent of Enterprise Architecture (EA) and has been successfully using EA’s principles is large scale implementations for many years. DB Results is one of the leading EA practitioner organisations.

EA is a technique designed to specifically re-join business and ICT into a cohesive whole.  EA can reduce financial, governance and technology risk by directly linking business initiatives and technology enablers, and charting the business benefits realisation process.
The DB Results’ Enterprise Architecture service offering is designed to assist organisations realise corporate value through investment in their business and technology services.

DB Results uses the industry leading TOGAF 9 EA framework as the basis for EA engagements.

Ability to Provide Supporting Roles and Services (All industry sectors)

DB Results has a comprehensive range of ICT consulting services providing support across the full spectrum of activities required by financial services, government and utilities companies.

We currently employee individuals who have acknowledged experience and certifications in the following range of disciplines:

• Programme managers;
• Project managers;
• Architects (enterprise / solution / business / product specialist);
• Analysts (general business / process / financial / ICT);
• Product specialists;
• Application developers ( all major technologies i.e. Java and .NET, and some niche such as Adabas Natural);
• Business intelligence (strategists / developers / testers);
• Testers (strategists / test leads / automation specialists / testers);
• Business and commerce specialists (customer care, billing, revenue maximisation, call centre);
• Procurement and sourcing specialists

Consulting (All industry sectors)

Consulting is at the core of DB Results, and its industry-leading consultants work to deliver project outcomes of all sizes. Often integrated into client project teams, DB Results offers industry experts with outstanding product knowledge and a proven track record in strategy development, integration and successful project management.