Utilities

DB Results’ delivery model consists of the structured services that are required to address the specific requirements of the Utilities industry sector.  They consist of:

Revenue management and billing

Billing, customer care and revenue management are at the heart of any customer-focused company. DB Results works with its clients to maximise revenue assurance and revenue opportunity, minimise revenue leakage and effectively move toward revenue optimisation.

DB Results provides all aspects of the billing, customer care and revenue management lifecycle, from initial definition, system review and system selection through to system implementation and ongoing support.

DB Results’ consultants work with the leading systems such as Oracle Customer Care and Billing (CC&B), Gentrack (Velocity), and SAP (Billing and Customer Management).

Smart grid and smart metering

DB Results draws on its deep experience and expertise in the utilities sector to deliver smart grid infrastructure and smart metering functionality. Consultants from DB Results assist in the strategy, planning and implementation of smart grid and smart metering projects, helping clients to deliver the most successful outcomes.

Customer Integration Partner (CIP)

Technological advancement has dramatically changed the way that customers and clients interact with businesses and service providers – it has changed their expectations as well.

Delivering to these expanded service expectations relies more and more on successfully implementing significant projects or programs of work.  Managing large projects and programs of work naturally involves managing complexity.
In the past the solution to managing the risk and reducing the complexity was to appoint a primary Systems Integrator (SI).  It was believed that a SI would be an instant panacea to all the project ills, without taking into account all of the other aspects of the project that are required to ensure a successful outcome and deliver the business value.

DB Results has developed a comprehensive solution to the challenges faced when embarking on large scale and or complex initiatives.  The solution is our Customer Integration Partner (CIP) approach.

Challenges addressed by CIP include:

• Allowing technology to be a business enabler
• Successful procurement and management of technology and capabilities
• Effective conduct and control of projects using DB Precise©
• Achieving financial transparency and administrative excellence
• Effective and efficient project/program delivery using an outcome based focus
• Policy alignment to accepted world’s best practice
• Proven risk management and mitigation strategies based on PRINCEII
• Independent Software Vendor and SI control alleviating delivery gaps

The DB Results Customer Integration Partner engagement is a specific consulting arrangement for any commercial organisation, government department, agency or statutory authority that allows DB Results to intercede on the client’s behalf in matters concerning the conduct and implementation of significant work programmes.

The CIP contains a range of specialist practices and activities that are purposefully designed to address the major issues encountered by clients when performing transformative change programmes and major technology projects.  These activities have been distilled and honed from DB Results’ many years of experience, and are performed by seasoned industry specialists.

The CIP may contain any combination of the following services and practices:

• Architecture and Solution Strategy (TOGAF, EA, JAVA, .NET)
• Programme / Project Management (PMBOK)
• Programme / Project Governance and Compliance (PRINCE2)
• Organisational Change Management (ADKAR, Sigma-ITO)
• EOI / RFP / RFT Management
• Vendor Management
• Business Analysis (UML)
• Business Process Analysis and Re-engineering (BPMN)
• Data Analysis, Ingestion, Conversion and Migration
• Testing and Quality Assurance

The CIP engagement is arranged around a core pillar of responsibility that services the communication and relationship management between the client’s expectations and the engaged vendors and implementers undertaking project/programme tasks.  This arrangement dovetails with project board’s responsibilities and eases the project management, financial administration, governance and compliance aspects of executing complex projects and programmes of work.

DB Results has achieved outstanding success using the CIP model for clients such as Jemena, Powercor, and Barwon Water.  These clients have successfully implemented multi-million dollar, multi-year phased programmes of work with critical consumer, citizen and governmental requirements.

As each of these clients vary in their explicit needs, resources and timeline, the shape of the CIP is customised based on discussions during the initial inception phases of the engagement.

The DB Results CIP Model is a proven, dependable, cost effective and results based approach to reducing risks of large and or complex project and programme of works implementation.

Consulting

Consulting is at the core of DB Results, and its industry-leading consultants work to deliver project outcomes of all sizes. Often integrated into client project teams, DB Results offers industry experts with outstanding product knowledge and a proven track record in strategy development, integration and successful project management.