Government Services

Governments all over the world are currently dealing with rapidly changing citizen expectations of the services that they offer and the mechanisms that are used to deliver them.

Technological advancement has dramatically changed the way that citizens interact with government departments, agencies and service providers – many of these services are increasing being demanded on mobile and hand held devices.

In addition the workforces that governments now must engage to formulate, develop and deliver these services are “digital natives”. These new employees have never known a time without the internet, high volume and high quality data services, or pervasive mobile technology.

Delivering to these expanded service expectations relies more and more on successfully implementing significant projects or programs of work, and working with challenging & complex, technical and regulatory environments.

DB Results has encountered and solved these complex challenges for many of our clients in the past. DB Results can assist with performing transformation programs and system integration projects, through to providing skilled teams and personnel for existing departmental technology solutions. DB Results is investing significantly in services to support Government in achieving policy and programme goals.

Customer Integration Partner

Many State Government departments face increasing challenges when managing and controlling multi-vendor engagements that are created for the delivery of large scale programmes of work.

DB Results’ customer service approach is a key value of our business philosophy, delivered through our proven methodology and process by incorporating careful planning and collaboration throughout the engagement lifecycle.

This approach is maintained to ensure complete customer satisfaction and a quality outcome and encompasses:

• Tight Budget and Schedule Management
• Quality Process and Delivery Governance
• Open and Effective Issue Management, Escalation and Resolution

Procurement Reform Specialists

The Victorian State Government has an agenda to modernise procurement practices across all Departments, to strengthen procurement governance and planning, and to achieve improved value for money outcomes. DB Results consultants have assisted in the development and refinement of the new policy framework that will underpin the reform, which includes relevant tools and templates to assist departments. This new policy framework will be mandatory for all Departments, but provides flexibility for its application based on the procurement profile of the organisation and current capability.

With this knowledge and learning’s from the development of the policies plus the ongoing involvement with implementation, DB Results is ideally positioned to assist Departments determine the most appropriate and effective application of the policies across their organisation to allow transition and drive improved procurement outcomes.

Strategic planning and architecture

DB Results is a strong proponent of Enterprise Architecture (EA) and has been successfully using EA’s principles is large scale implementation within the Utility industry for many years. Our industry leading experience is now available to Government departments. DB Results is one of the leading EA practitioner organisations.

EA is a technique designed to specifically re-join business and ICT into a cohesive whole. EA can reduce financial, governance and technology risk by directly linking business initiatives and technology enablers, and charting the business benefits realisation process.

The DB Results’ Enterprise Architecture service offering is designed to assist departments realise organisation value through investment in their business and technology services.

Ability to Provide Supporting Roles and Services

DB Results has a comprehensive range of ICT consulting services providing support across the full spectrum of activities required by government.

We currently employee individuals who have acknowledged experience and certifications in the following range of disciplines:

• Programme managers;
• Project managers;
• Architects (enterprise / solution / business / product specialist);
• Analysts (general business / process / financial / ICT);
• Product specialists;
• Application developers ( all major technologies i.e. Java and .NET, and some niche such as Adabas Natural);
• Business intelligence (strategists / developers / testers);
• Testers (strategists / test leads / automation specialists / testers);
• Business and commerce specialists (customer care, billing, revenue maximisation, call centre);
• Procurement and sourcing specialists

Depth of Experience and Talent

DB Results reduces risk across all of our government engagements by ensuring that appropriate backup exists for all of our senior staff. This is in line with DB Results’ standard resourcing policy for all of our senior consultants and guarantees our government clients of access to appropriate and knowledgeable consultants no matter what events may throw at the assignment.

Panel Membership

DB Results is a current member of the following approved government panels and preferred supplier lists:

• Victorian eServices Panel