Finance and Insurance Services

The Financial and Insurance industries, and the services they provide, are closely scrutinized by governments and customers all over the world.  Member organisations are currently dealing with rapidly changing regulatory and commercial environments that challenge the existing services delivery and business models.

Rapid advancement in technology and the dramatic acceptance of new forms of customer engagement has changed the way that businesses interact with their customers.  All of these elements significantly expand the service options that need to be catered for in all new corporate offerings.

Delivering to these expanded service expectations relies more and more on successfully implementing significant projects or programs of work, and working with challenging & complex, technical and regulatory environments.

DB Results has encountered and solved these complex challenges for many of our clients in the past.  DB Results can assist with performing transformation programs and system integration projects, through to providing skilled teams and personnel for existing corporate technology solutions.  DB Results is investing significantly in services to support the Financial and Insurance industries in achieving policy, programme and commercial objectives.

Revenue Management and Billing

Billing, customer care and revenue management are at the heart of any customer-focused company. DB Results works with its clients to maximise revenue assurance and revenue opportunity, minimise revenue leakage and effectively move toward revenue optimisation.

DB Results provides all aspects of the billing, customer care and revenue management lifecycle, from initial definition, system review and system selection through to system implementation and ongoing support.

Consultants work with the leading systems such as Oracle Revenue Management and Billing (RMB) to facilitate the delivery of services supporting corporate objectives.

Customer Integration Partner

Many organisations face increasing challenges when managing and controlling multi-vendor engagements that are created for the delivery of large scale programmes of work.

DB Results has developed a comprehensive solution to the challenges faced when embarking on large scale and or complex initiatives.  The solution is our Customer Integration Partner (CIP) approach.

Challenges addressed by CIP include:

• Allowing technology to be a business enabler
• Successful procurement and management of technology and capabilities
• Effective conduct and control of projects using DB Precise
• Achieving financial transparency and administrative excellence
• Effective and efficient project/program delivery using an outcome based focus
• Policy alignment to accepted world’s best practice
• Proven risk management and mitigation strategies based on PRINCEII
• Independent Software Vendor and SI control alleviating delivery gaps

The DB Results Customer Integration Partner engagement is a specific consulting arrangement for any financial and insurance industry based commercial organisation that allows DB Results to intercede on the client’s behalf in matters concerning the conduct and implementation of significant work programmes.

The CIP contains a range of specialist practices and activities that are purposefully designed to address the major issues encountered by clients when performing transformative change programmes and major technology projects.  These activities have been distilled and honed from DB Results’ many years of experience, and are performed by seasoned industry specialists.

The CIP may contain any combination of the following services and practices:

• Architecture and Solution Strategy (TOGAF, EA, JAVA, .NET)
• Programme / Project Management (PMBOK)
• Programme / Project Governance and Compliance (PRINCE2)
• Organisational Change Management (ADKAR, Sigma-ITO)
• EOI / RFP / RFT Management
• Vendor Management
• Business Analysis (UML)
• Business Process Analysis and Re-engineering (BPMN)
• Data Analysis, Ingestion, Conversion and Migration
• Testing
• Quality Assurance

The CIP engagement is arranged around a core pillar of responsibility that services the communication and relationship management between the client’s expectations and the engaged vendors and implementers undertaking project/programme tasks.  This arrangement dovetails with project board’s responsibilities and eases the project management, financial administration, governance and compliance aspects of executing complex projects and programmes of work.

DB Results’ customer service approach is a key value of our business philosophy, delivered through our proven methodology and process by incorporating careful planning and collaboration throughout the engagement lifecycle.

This approach is maintained to ensure complete customer satisfaction and a quality outcome and encompasses:

• Tight Budget and Schedule Management
• Quality Process and Delivery Governance
• Open and Effective Issue Management, Escalation and Resolution

Strategic planning and architecture

DB Results is a strong proponent of Enterprise Architecture (EA) and has been successfully using EA’s principles is large scale implementation within the Utility industry for many years.  Our industry leading experience is now available to Financial and Insurance industry organisations.  DB Results is one of the leading EA practitioner organisations.

EA is a technique designed to specifically re-join business and ICT into a cohesive whole.  EA can reduce financial, governance and technology risk by directly linking business initiatives and technology enablers, and charting the business benefits realisation process.

The DB Results’ Enterprise Architecture service offering is designed to assist departments realise organisation value through investment in their business and technology services.

In order to ensure compliance with established industry foundations used within the Finance and Insurance sectors DB Results employs the TOGAF 9 EA framework as the basis for all architecture services.

Ability to Provide Supporting Roles and Services

DB Results has a comprehensive range of ICT consulting services providing support across the full spectrum of activities required by government.

We currently employee individuals who have acknowledged experience and certifications in the following range of disciplines:

• Programme managers;
• Project managers;
• Architects (enterprise / solution / business / product specialist);
• Analysts (general business / process / financial / ICT);
• Product specialists;
• Application developers ( all major technologies i.e. Java and .NET, and some niche such as Adabas Natural);
• Business intelligence (strategists / developers / testers);
• Testers (strategists / test leads / automation specialists / testers);
• Business and commerce specialists (customer care, billing, revenue maximisation, call centre);
• Procurement and sourcing specialists

Depth of Experience and Talent

DB Results reduces risk across all of our client engagements by ensuring that appropriate backup exists for all of our senior staff.  This is in line with DB Results’ standard resourcing policy for all of our senior consultants and guarantees our finance and insurance clients of access to appropriate and knowledgeable consultants no matter what events may throw at the assignment.